Engaging with Travel with a Twist™
Travel with a Twist™ Pty Ltd goes to great lengths to ensure that all information presented on this website is accurate. If you use any information provided by us, you do so at your own risk. Travel with a Twist™ Pty Ltd does not accept responsibility for any information you use which has a detrimental effect on your business.
Travel with a Twist™ Pty Ltd website contains information obtained from sources believed to be reliable and has been prepared in good faith and with all reasonable care.
Neither Travel with a Twist™ Pty Ltd, nor any of its providers of information, have any liability to the user, or any other third-party, for the accuracy of the information or models contained in this website, or for any errors or omissions therein, nor will
Travel with a Twist™Pty Ltd or any of its providers of information has any liability for the use, interpretation or implementation of the information or models contained herein by any person. Neither Travel with a Twist™Pty Ltd, nor any of its providers of information, shall be liable to the user’s, or any third parties, claims or losses of any nature resulting from using this website including, but not limited to, lost profits, punitive, consequential, special, incidental, indirect or similar damages even if advised of the possibility of such damages and whether or not such claims or losses are caused by, or can be attributed to, the negligence of Travel with a Twist™Pty Ltd or any of its providers of information. By providing the information on this website, Travel with a Twist™Pty Ltd, undertakes no obligation to update such information herein. Forecasts, opinions or strategies herein are based on assumptions, market conditions and available information at the time of writing and may change without notice.
The information contained in this Website does not constitute investment or financial advice, and nothing relating to the provision of the information herein shall be construed as creating a fiduciary, financial or other advisory relationship between Travel with a Twist™Pty Ltd and the user or any other third-party. Travel with a Twist™Pty Ltd recommends that users obtain their own independent advice before acting on any information contained in this Website.
All Travel bookings and professional services engaged via Travel with a Twist™Pty Ltd are governed via our Terms of Trade and Fees. All paid Deposits are non-refundable. We provide one free with no obligation travel quotation.
Travel with a Twist™Pty Ltd does not engage in speculative work, our policy is to charge an up-front travel-planning fee of $550 Inclusive of GST for an itinerary to enable our staff to dedicate exclusively the time and resources to your request. If you choose to book your trip with us, this fee will be absorbed into the final cost of the services we provide. If you choose to book elsewhere or cancel, this fee will cover the services rendered during the planning process. The fee is payable via invoice, once the funds have reached our account, we will commence work.
Please refer to our Terms of engagement in our corporate section on the website.
The information contained within this website is subject to copyright. You may freely, read, download and print any information contained within our website for personal use. You may not, however, use this information for commercial purposes. You may not reproduce, transmit or broadcast any part of this website irrespective of format without the prior written consent of Travel with a Twist™Pty Ltd.
Travel with a Twist™ Pty Ltd
All information, material, images, text, graphics, logos, trademarks and other material on this website is the property of Travel with a Twist™Pty Ltd or third parties and may be protected under Australian intellectual property laws or under international treaties.
Travel with a Twist Pty Ltd™ is committed to upholding the Privacy Act 1988 (and Amendment 2000) which outlines how organisations should manage and use personal and sensitive information collected and held about their customers.
What type of personal information do we collect?
Travel with a Twist™Pty Ltd will only collect personal information which is necessary to provide you with a travel service or product. When we collect your personal information, we will tell you why the information is collected, who it will be shared with, and inform you of the consequences if all or only part of the information is not provided to us. An example of personal information that may be collected by us includes name, address, marital status and date of birth. In the instance of providing tour packages and airfares, we will also collect information that may include: telephone numbers, email address, special diet requirements, insurance requirements and health details.
How we manage your personal information
Travel with a Twist™Pty Ltd will not disclose any personal information to a third-party except as permitted by law and in accordance with the Privacy Act. We will take steps to ensure that the information we hold about you is accurate when we use or disclose it. If you think that we hold information about you that is incorrect in any way, please contact us. We will take all reasonable measures to protect personal information that we hold from misuse, loss and unauthorised access, modification or disclosure. We will where practicable, destroy or permanently de-identify personal information that is no longer needed.
How to Access Your Personal Information
You may have access to the personal information Travel with a Twist™Pty Ltd holds on your behalf on request, except in circumstances where access may be denied under the Privacy Act. Travel with a Twist™Pty Ltd reserves the right to determine the manner in which the information is accessed. If we deny you access we will provide you with a reason and, depending on the circumstances of the denial, we may provide sufficient access to information through mutually agreeable intermediaries to meet the needs of both parties
If you have any queries or complaints in regard to our collection, use or management of your personal information, please contact our office in writing to Travel with a Twist™Pty Ltd, PO Box 7463, Melbourne, Vic 3004, Australia. If we cannot satisfactorily resolve your concerns you may contact the Privacy Commissioner: Privacy Enquiries Line on 1300 363 992
Terms & Conditions engaging with Travel with a Twist™Pty Ltd
Please read carefully the following Terms & Conditions before you make any Booking with Travel with a Twist™ as these are the basis for your acceptance/understanding of Travel with a Twist™ services. All care has been taken to ensure that the information contained is correct, however, there are circumstances that are beyond Travel with a Twist™ control. Airline Schedule changes, tax increases and increases in operational costs are all subject to change. Travel with a Twist™ cannot be held responsible for changes that occur and reserve the right to increase the price of any travel arrangements up to the date of departure. Changes in price may also include adjustments to currency exchange rate fluctuations. We reserve the right to correct any error in rate quoted or calculated for any services notwithstanding that the invoice may have been paid in full.
Deposit and Final Payments
You will be required to pay a deposit or deposits at the time of booking. Travel with a Twist™ will advise you of the amount needed too sure your booking/s. In the event you wish to change your mind or cancel your booking, all deposits are non-refundable. (Please refer to http://www.consumerlaw.gov.au for up to date information on your rights under the Australian Consumer Law). Final payment is required no later than 90 to 60 days prior to departure unless otherwise stated. Some airfares or services must be paid in full at the time of booking.
Our First Consultation and Travel Planning Deposits
All Travel bookings and professional services engaged via Travel with a Twist™are governed via our Terms of Trade and Fees. All paid Deposits are non-refundable. We provide one free with no obligation travel quotation.
Travel with a Twist™does not engage in speculative work, our policy is to charge an up-front travel-planning fee of $550 Inclusive of GST for an itinerary to enable our staff to dedicate exclusively the time and resources to your request. If you choose to book your trip with us, this fee will be absorbed into the final cost of the services we provide. If you choose to book elsewhere or cancel, this fee will cover the services rendered during the planning process. The fee is payable via invoice, once the funds have reached our account, we will commence work.
Subject to your refund and remedy rights under the Australian Consumer Law, the following fees apply if we change or cancel any bookings at your request: Cancellations of booking ( in addition to supplier charges ) will incur a fee of $250.00 Inclusive GST per passenger per booking
Commissions and Travel Management fees
In the event of ANY cancellation/ refund, our fees and any commissions are non-refundable
Supplier Change and Cancellation Fees
Cancelled bookings may also incur supplier fees, which can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Supplier fees may also apply where a booking is changed and when tickets or documents are re-issued. Where we incur any liability for a supplier cancellation fee for any booking which you change or cancel, you agree to indemnify us for the amount of that fee. Where you seek a refund for a cancelled booking for which payment has been made to the supplier, we will not provide a refund to you until we receive the funds from that supplier.
All cancellations MUST be in writing prior to departure.
In writing constitutes by mail /email (PLEASE confirm our receipt by phone to ensure the validity of cancellation) received by Travel with a Twist™ (during office hours and not weekends & public holidays).
Travel with a Twist™ does not undertake speculative work. Once this Proposal is accepted fees will be charged from the commencement of work in accordance with the costs, charges, terms and conditions herein. Should the client’s requirements change significantly we may need to recalculate the costs involved
Form of payment
Travel with a Twist™ accepts all major credit cards, direct deposit, Cheque
Payments by Credit Card
Credit card surcharges of 2.1% for Visa and MasterCard and, 2.7% for American Express, will apply when paying by credit card. You authorise Travel with a Twist™to charge all fees incurred by you in relation to the services provided to the credit card designated by you.
Payments by Cheque
Please note that cheque payments (excluding bank cheques) require about 5 business days to process. If you are paying by this method, you will need to make the payment at least 5 business days prior to the actual due date. You agree not to stop payment of the cheque even when you cancel a booking. You agree that we may apply the proceeds of the cheque to satisfy any liability you have to us, including any liability in respect of cancellation fees, before refunding the balance to you.
Airline taxes are subject to change and are confirmed at the time your airline ticket is issued. There may also be a local tax charged at some airports.
We strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. Travel insurance is also strongly recommended by the Department of Foreign Affairs and Trade for all overseas travel. The vast majority of your travel arrangements will proceed according to plan but the unexpected can occur; we recommend travel insurance that safe guards you against; baggage loss, medical expenses, theft and other contingencies. In order for us to arrange your insurance, you must confirm that you understand the limits on your cover and your duty of disclosure to the insurer. Travel insurance can be obtained directly on our webiste under travel insurance. If you decline travel insurance, you may be required to sign a disclaimer.
It is the client’s responsibility to ensure they carefully check the spelling of their names, travel dates, air tickets and itineraries immediately upon receipt. Travel documents may be subject to certain conditions and/or restrictions including (without limitation) being non-refundable, non-date-changeable and subject to cancellation and/or amendment fees. Travel documents cannot be transferred to another person to use. All airline tickets must be issued in the name of the passport/photo identity holder. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. Please contact Travel with a Twist™ for any discrepancies, failure to do so will incur an additional fee.
We recommend that you contact the airline to confirm your scheduled departure time 24 hours prior to your flight.
Heath & Vaccinations
You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. In some cases, failure to present required vaccination documentation (e.g. proof of Yellow Fever vaccination) may deny you entry into a country. We recommend that you consult with your local doctor, travel medical service or specialist vaccination clinic before commencing your travel. General health advice for the destination you wish to visit is also available from DFAT (see smarttraveller.gov.au).
Any medical condition, disability or mobility difficulty that may affect the functioning of the group MUST be advised on the booking form. Any passenger with pre-existing medical condition or illness MUST declare the nature of such condition at the time of booking and make arrangements for the provision of any drugs or other courses of treatment that may be required during your tour. Any relevant heath conditions NOT adequately disclosed may result in your immediate and direct return back to your home port at your own expense and no refund. This clause has been put in place to assure the health and safety of all group members and in particular, those wishing to share your room. We recommend consulting your doctor in respect to travelling with us.
We recommend that you contact the Department of Foreign Affairs and Trade or visit their website at for general travel advice, as well as specific advice (including safety alert levels) relating to the destination you wish to visit. You can also register your travel plans with DFAT, so that you may be more easily contacted in an emergency.
Additional travel arrangements
Travel with a Twist™ can arrange and advise additional travel and costs. If you require International, Internal flights, please contact us for a competitive quote. We can arrange tours, accommodation, car hire, rail if you wish to extend your trip.
Each passenger is responsible for ensuring they possess a valid passport with a validity of over 6 months after the intended date of return to Australia. Please take note some countries require a machine-readable passport. When assisting with an international travel booking, Travel with a Twist™ will assume that all travellers on the booking have a valid Australian passport. If this is not the case, you must let us know.
NON –Australian passport holders must possess a valid Australian Re-entry Certificate. If you are travelling on a passport issued by a country other than Australia, you will need to be aware that the visa requirements may differ from those for Australian passport holders. We will be happy to advise you at the time of booking. Incomplete travel documentation will incur standard cancellation fees.
Travel to the USA including Hawaii
ESTA (Electronic System for Travel Authorization) has mandatory enforcement from 20th January 2010. An ESTA is required by all passengers travelling under the Visa Waiver Programme prior to travel. Passengers without an ESTA will not be issued with a boarding pass or clear passport/visa checks and therefore will NOT be allowed to travel. Passengers should visit the website: http://esta.chp.dhs.gov and fill in the required information. In most cases, a response will be received within seconds determining whether travel to the US has been authorised. If the application is not authorised, then a visa may be requested through the US Embassy. In some instances, customers will need to wait up to 72 hours for authorisation.
Travel with a Twist™Pty Ltd holds IATA ( International Air Transportation Association) identification credentials by form of a TIDS ( Travel Industry Designator Service) number 96804540 and keeps all monies held in Client Trust account
Any special requests (such as airline seating, dietary requirements, shared accommodation) made at the time of booking are on a request on basis. We will do our upmost to accommodate on your requests but cannot guarantee this.
All prices are subject to availability and can be withdrawn or varied without notice. The price is only guaranteed once paid for in full by you. Please note that prices quoted are subject to change. Price changes may occur by reason of matters outside our control which increase the cost of the product or service. Such factors include adverse currency fluctuations, fuel surcharges, taxes and airfare increases. Please contact Travel with a Twist™ for up-to-date prices.
Travel with a Twist™ does not accept any liability of any nature, whether in contract, tort or otherwise, for the acts omissions or default, whether negligent or otherwise, of third party providers, over whom it has no direct control. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. We do not accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay additional expense or inconvenience caused directly or indirectly by force majeure or any other event which is beyond our control which is not preventable by reasonable diligence on our part.
If any dispute arises between you and Travel with a Twist™, the laws of Australia will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Australia, and waive any right that you may have to object to an action being brought in those courts.
Travel with a Twist™ is committed to protecting the privacy and confidentiality of personal information
Booking Terms and Conditions
These terms were last updated on 04 Jan 2017